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Use coupon code new-customer at checkout to save $5 on your first order!
online grocery service for TERRACE & THORNHILL, BRITISH COLUMBIA
$25 Min order-Monday to Fri with FREE DELIVERY IN GREATER 
TERRACE & THORNHILL area
order by 1:30 for same day delivery

3-5 pm or 5-7 pm time slots
Door2Door will be closing. Last day will be Friday sept 17 at noon.
Thank you everyone!
Shopping
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ON FEATURE
Beverages
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Pet Food
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products

door 2 door grocery company Policies

Customer Service

Q: What if I am missing an item?

A: If you are missing an ordered item please contact us immediately at (778) 764-0633 so we can take of the problem as soon as possible. We require you to contact us within 24 hours if you feel an item is missing. All orders are checked multiple times when they are picked, packed and before they are delivered. It is extremely important for us to know if we made any mistakes so we can look after them immediately.

Q: There is a problem with my groceries, what should I do?

A: We handle all customer complaints seriously. Please contact us immediately at (778) 764-0633 if you have any concerns about your grocery order or quality of product received. Our business relies on delivering the highest quality of groceries so we always want to know if you are unhappy with your order.

Q: How do I contest a charge on my credit card?

A: If you feel there is an incorrect charge on your credit card, please contact us immediately. We will work with you to identify the charge and settle any issues quickly and to your satisfaction.

Grocery Questions

Q: Do you have a minimum order amount?

A: Yes, our minimum order amount is $25. Keep in mind that includes free delivery in the greater Terrace & Thornhill areas.

Q: How do I know my groceries are fresh?

A: We check each item for an expiration or pull date to make sure that you are only receiving the best possible quality item.

Q: What do you do if an item is out of stock?

A: We attempt to obtain every single item on your list. At times, the item (s) you choose may be out of inventory. If this is the case, we will call you to make a suitable adjustment.

Privacy Policy

Your privacy is extremely important to us here at Door 2 Door Grocery Delivery. We want you feel comfortable and secure while shopping in our store. This privacy policy explains the types of information we gather, how it is protected & what we do with it. By shopping at Door2Door online, you are accepting the practices described in this privacy policy.



How do I know my payment information is secure?

All orders with Door 2 Door are processed through FoxyCart, a secure cart and checkout platform, and transactions are processed using , a reliable and secure payment gateway. Both and FoxyCart are PCI DSS compliant (Payment Card Industry Data Security Standard) and use SSL (Secure Sockets Layer). PCI DSS is a comprehensive set of requirements developed by major global payment brands that facilitate the development of a robust payment card data security process, and the adoption of consistent data security measures. SSL is a security protocol that ensures your sensitive data is encrypted and transmitted securely.Note that you still need to protect your own computer from attacks and malware by adopting safe Internet practices, and running appropriate and up-to-date anti-virus and firewall software. FoxyCart is a powerful and secure ecommerce platform specializing in the cart and checkout flow. They have extensive security measures in place to ensure the protection of customer data, including 24/7 monitoring, government-standard encryption, and a secure physical environment.



What Personal Information is collected and how?

When you order with Door 2 Door Grocery Delivery, you provide us with your name, billing and delivery addresses, e-mail address, telephone number. You can opt to save your payment information with Foxycart with a username and password at checkout for future orders with Door 2 Door Grocery Delivery service. While using the Door 2 Door Delivery service, you may give us special shopping and delivery instructions, which we store and use to pick and deliver your order to your specifications.



Will I receive information or offers from other companies after using Door2Door?

We will never sell your personal information to a third party. We will never send you information or offers from other companies or organizations. You can choose to opt into our Door2Door newsletter to receive special offers and news but that choice is entirely yours.

ORDERING

Q: What types of payment do you accept?

A: We accept Visa or MasterCard. All orders must be prepaid prior to delivery.

Q: My credit card got denied – I double checked the number and expiration date, and I know for sure there is enough credit on my card.

A: If you entered in the number and the expiration date correctly, your card may have been denied because the billing address you supplied us with does not match the address on file with your credit card company. Some credit card companies will not authorize the transaction unless we have the correct address – it’s for your own security.

Q: How do I cancel an order?

A: Canceling an order can be completed by contacting us and stating your name, order number, and request for cancellation. Orders need to be cancelled 24 hours prior to your delivery date. Due to health regulations, we cannot accept returns on any groceries once they have been delivered.

Deliveries

Delivery Days & Times
Monday to Friday excluding holidays.

Delivery Times
Delivery times will be booked into time slot windows of 3-5pm or 5-7pm



Menu

Dinner

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